Terms & Conditions

Medical Shop is an online, UK-only service providing educational and support information, and links to enable online purchase transactions.  Medical Shop is a website operated by Owen Mumford Limited. Owen Mumford Limited is registered in England and Wales under company number 01257871 and has its registered office at Brook Hill, Woodstock, Oxfordshire OX20 1TU. Owen Mumford Limited is VAT registered under number GB195 9293 07.

When you buy a product listed on Medical Shop, you will be redirected to a carefully chosen partner site to complete your purchase.  We advise that you read the site terms and conditions before purchasing your products. Where the partner site is Amazon.co.uk, medicalshop.co.uk abides by the terms and conditions set out by Amazon.co.uk.

If you have any queries or would like to get more information, please contact us on 0800 731 6959, Monday to Friday, 9am to 5.00pm


The website is made available free of charge.

We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our website for business and operational reasons. We reserve the right to change data, references, product specifications, pricing or otherwise amend the content, in full or in part, at any time without notice.


You can browse products and educational support information on Medical Shop. 

If you decide to purchase a product, click on 'BUY NOW’ and you will be redirected to an online retailer site which includes, but is not limited to Amazon.co.uk where you will then be able to place the product in your basket and follow the checkout procedure. From time to time, products are sold through other online retailer partners, who will be clearly identified prior to redirecting you to their site. In some cases, such as Amazon.co.uk, the partner site acts as our agent and your contract of purchase is with us. In other cases the partner site is our distributor and your contract of purchase is with the partner. 

We reserve the right to change product specifications, including pricing, at any time before your purchase of a product and without notice. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device's display of the colours accurately reflects the actual colours of the products. Your product may vary slightly from those images.

The prices displayed on the website are only the prices at which Owen Mumford Limited offers the products for sale, through agents such as Amazon.co.uk. Where products are sold through independent retailers we have no control over the prices charged.

If you would like to download the educational support information available free of charge on medicalshop.co.uk, you will be required to create an account. This will enable multiple PDF downloads of support and information documents, which have been prepared to support people living with the common conditions associated with the products listed.


Payment for product orders will be taken by the online seller. Our default platform for sales transactions is Amazon.co.uk.  In order to purchase the product/s you have selected, and if you do not already have an existing Amazon account, you will need to follow the Amazon.co.uk account set up and payment requirements.

Whilst online retailers offer secure shopping on their websites – we recommend that you always check security information and security guarantees for your own peace of mind.

Support and educational documents are provided free of charge – and can be accessed by creating a Medical Shop account.


All prices are listed in GBP. UK VAT will be included in Our Price, regardless of the shipping delivery destination.


Once you have placed the order for your items you will be given an estimated date on which your order will be dispatched.  The general aim for despatch of all items is between 3 to 5 days of receiving your order unless you have selected a faster delivery option, where available.  We will not be liable for any delay in delivery where the product(s) are purchased from a partner site other than Amazon.co.uk. Any queries regarding delivery should be directed to the online retailer in the first instance.


The delivery cost of your order is determined by the online retailer.  In most cases you will have an option of various delivery rates which may including Free Delivery, Standard or Expedited delivery.  Medical Shop is a UK only service.


We cannot accept an amendment to an order that you have placed with a third party online retailer. In the event that you want to cancel an order, we strongly recommend that you refer to the retailer cancellation policy.

In the case of an order placed on Amazon.co.uk. you may be able to cancel an order whilst it is still 'open', meaning it has not entered the dispatch process yet.  For more information on cancelling an order click here.


We cannot accept a returned product or issue a refund for an order that you have placed with a third party online retailer.

Amazon.co.uk trades in accordance with The Consumer Protection (Distance Selling Regulations) 2000. For more information on these regulations click here

Amazon.co.uk has a standard 30-day returns policy.  To find out how you can return a product and receive a refund click here


Customers dealing as consumers: Where a customer deals as a consumer as defined in section 12(1) of The Unfair Contract Terms Act 1977 (as amended) these terms and conditions are subject to the consumer's statutory rights.  We shall in no way be entitled to exclude or limit such statutory rights.

To view more details on your statutory rights click here


This warranty is offered to you as a purchaser (“you”) by the Owen Mumford entity whose details are set out on the relevant product packaging (“we” or “us”). You cannot transfer this warranty to anyone else. This warranty is in addition to, and does not affect, your rights as a consumer or purchaser under the laws of your country.

This warranty applies for twelve months from the date of purchase (the “warranty period”).

If the product is or becomes materially defective during the warranty period, please notify us providing details of the defect and we will provide you with a replacement product. Subject to the laws of your country, we shall have no further liability to you after we have provided you with a replacement product.

When you contact us, we may ask you for details of the batch number or other form of identification of the product in order for us to further investigate the defect. We may also ask you to return the product and any provision of a replacement device is subject to us receiving the defective product from you.

This warranty will not apply to defects which are attributable to:

  • fair wear and tear;
  • handling, storage or use of the product other than in accordance with our instructions,
  • improper handling, storage or use of the product; or
  • damage or breakage caused by accident or by external causes beyond our control.


If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

However, we do not exclude or limit in any way our liability to you where it would be unlawful to do so.


Any changes made to these terms and conditions in the future will be posted on this page. You should ensure that you review this page from time to time.


If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.